Shipping & Returns
Shipping and delivery – UK
Our standard shipping method is first class via Royal mail. We have a flat rate of £3.75 to UK mainland.
All orders are carefully packed in paper packaging where possible. Occasionally we will use plastic packaging or a box for larger parcels.
We do not currently offer an express delivery service however we do our best to offer extras where possible please contact us via email@example.com
Shipping and Delivery – International
We do not currently offer shipping outside of the UK, but when we do start to, we shalll announce it in our newsletter, so be sure to sign up.
Orders will be dispatched within 3 working days.
Orders placed on bank holidays will be sent on Tuesday.
Making a purchase
We aim to list our products with all the relevant information a customer would need. However if you would like further information or feel there is information missing please contact us at firstname.lastname@example.org
We endeavour to photograph all products and fabrics as best we can and represent colours as accurately as possible. However it is sometimes difficult to get this perfect. Different monitors and screens may show colours slightly differently.
RETURN & EXCHANGE POLICY
We do not offer refunds for cut fabric or ribbon unless faulty or damaged and not for any other reason as it will have been cut to your specific requirements.
Please note – Fabrics which are woven from natural fibres have characteristics and other irregularities in the yarns which are features and not therefore treated as weaving faults.